Refund and Returns Policy – Ghazi Chemicals

Return Window

We accept returns and exchanges within 7 days of delivery.
After this period, we’re unable to accommodate requests.

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Eligibility

To qualify for a return or exchange, items must be:
• Requested within 7 days of delivery
• Unworn, unused, and unwashed
• Returned with all original tags and packaging
• Free from stains, odors, alterations, or damage

Exclusions:
Custom or made-to-measure jackets, final sale or clearance items, gift cards, and discontinued products are not eligible for return or exchange.

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How to Request a Return

Contact us at info@ghazichemicals.com or call 0314 7511641, and include your order number.
• For defective or incorrect items, please attach photos showing the issue.
• Our team will respond within 1–2 business days with a return authorization and detailed instructions.

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Refunds

• Refunds are processed within 2 business days after item inspection.
• Your bank may take up to 10 business days to post the funds.
• Refunds are issued to the original payment method or as store credit.
• Custom and sale items are refundable only if defective or incorrect.

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Exchanges

Exchanges are available within the 7-day return window for eligible products.
Once your return is approved and received, your replacement item will be shipped promptly.

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Return Shipping

• Customers are responsible for return shipping costs, except for defective or incorrect items.
• If damage occurred during shipping, we will provide a prepaid return label.
• If a prepaid label is issued for a non-defective return, the label cost may be deducted from your refund.

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Order Cancellations

• Orders can be canceled within 24 hours of purchase.
• Rush or expedited orders cannot be canceled once placed.
• After 24 hours, cancellations are not guaranteed — however, you may request a return once your order is delivered.

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Shipping Information

• Orders typically ship within 1–2 business weeks.
• Tracking details will be sent by email once your order has been dispatched.
• Delivery times vary based on location and carrier.
Customs clearance, material availability, or peak seasons may cause delays.

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